Can I cancel my order?

Yes, you can cancel your order if your parcel is not shipped. All you need to do is contact one of our Customer Care Agents to cancel an order.

Do I need to submit an original copy of my prescription?

Yes, it is a part of our procedure. We only process orders once we receive an original copy of your prescription. Once you have placed the order, one of our Customer Care Agents will reach out to you within 1 business day and provide you with the address where you need to mail your original prescription.

Your physician can also send us your prescription directly by fax: 1-855-893-6422.

Does this company sell controlled substances?

No, we do not sell any controlled substances or narcotics.

How are your prices so low?

Unlike other regions, the prices in Canada are regulated with strict policies and limit the amount of payments patients make for their prescriptions. That means customers pay lower prices on drugs in this region, compared to other countries in the world.

How do I place an order?

We strive to give our customers a convenient experience. They can order their prescription at any time. After following a simple sign-up process, simply search for your medications from our website, select and add them to your cart. Once you select and check the items/drugs you want to order, send us your original prescription.

Ordering via phone by speaking to our friendly customer representative is another easy option to place your order. After we receive your order, our team will review the order before shipping it. Neither your credit card nor any other payment process is charged until your prescription is approved.

You can view our page How to Order to get more information about ordering your prescription.

How long does it take to receive the order?

We make sure to dispatch orders within just 8 – 10 days. However, shipping may take up to 21 days after a product is ordered to reach your destination.

It should be noted that shipping is processed only after we receive the copy of your original prescription and payment.

How much does shipping cost?

If your order costs over $100, there are no shipping charges. For items less than $100, you need to pay flat-rate shipping fee $15 on the order. You can get more information by visiting the Shipping Policy page.

Is a prescription necessary?

You will require a valid prescription written by your doctor in order to buy medication from us. However, for purchasing over-the-counter products that are marked as “OTC” on our website, you will not need a prescription.

Is my online order safe?

First Choice Drugs uses 256-bit encryption to transfer sensitive information through the website including contact and payment information.

Is there any difference between my current medication and the kind available in Canada?

First Choice Drugs is online pharmacy based in Canada with comparatively high standards of rules and regulations that govern health products and medication made by manufacturing companies. The company works with only licensed pharmacists and doctors. Apart from some cosmetic differences, the company makes medications with the same strength and quality.

Will there be any difference in packaging and pills?

If you are used to ordering branded pills, and have ordered some generic drugs instead, it is possible that the packaging of your pills will look different. Although you may find the packaging different in the generic versions of drugs, they have the same ingredients and have the same effects as branded medication.

Both packaging and appearance of the pills may vary from region to region, even though there is no difference in strength. For instance, Celexa 20MG comes in peach color in the U.S., but they are smaller and white in Canada, though the manufacturer of both pills is same.

Generic pills from two different brands may also have different packaging if they have different manufacturers, despite the fact that medications are equivalent in terms of active ingredients and effects.

When are your call center hours?

Our Customer Care Agents are ready to assist you from Monday to Friday 9:00 AM to 9:00 PM Eastern Time. If you want to place an order online, you can access anytime.

What payment methods do you accept?

We accept Visa and Mastercard payments online, and mailed-in checks.  If you choose to send a check, it may delay your order for at least 5 -7 days due to the bank’s payment process. If you like to opt for a different payment process, simply speak to our Customer Care Agent. We will try our best to accommodate your preferred payment method.

Which currency are your prices listed in?

Prices are listed in US dollars (USD).

Where is my order?

When we ship your order, you will receive a tracking number. You can contact your local postal service via phone or online using the provided tracking number to track your parcel’s current location.

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